evarussell
a company leader,
a people leader,
an innovator,
an agent of change
& strategic transformation.
An award-winning visionary digital transformation executive with a distinguished career in Customer Experience, Product Management & Business Transformation.
Looking for my next opportunity to make a CHANGE.
The digital way.
this is me.
​​I have excelled in roles at Cisco, spearheading initiatives that have unified customers experiences and impacted over 1.5 million customers, producing innovative solutions and significant cost reductions.
​
My expertise in stakeholder management, change management, and industry analysis has been crucial to my success, including building
2 - 5 year vision strategies.
​
My problem-solving approach is shaped by analytical thinking, adaptability, and a collaborative mindset, honed through experiences of integration of mergers & acquisitions.
I bring strategic vision, effective communication, innovation, resilience, and empathy to any team, fostering a positive and inclusive environment.
​
As a confident communicator and regular speaker, I have delivered impactful presentations at various high-profile global events showcasing industry insights, innovative strategies, and thought leadership.
​
I enjoy working collaboratively with stakeholders across the organisation. My experience leading international teams, along with extensive travel has provided me with a deep understanding of cultural diversity and global contexts.
my expertise.
includes but is not limited to
Customer Experience
AI Business application
Stakeholder Management
Digital Transformation
Change Management
Mergers & Acquisitions
Transformational Leadership
Strategy & visioning
Communications
my portfolio.
includes but is not limited to
industry analysis | market research | experience mapping | competitive analysis | interviews | customer research | brand positioning | team building | digital strategy | marketing strategy | call center management | community management | internal & external enablement | team development | primary & second research | storytelling | communications | thought leadership
notable outcomes.
my
leadership.
I am a dynamic leader with a demonstrated history of encouraging innovation and achieving significant results through servant leadership principles, committed to empowering teams and providing outstanding service to clients and stakeholders.
current learning & development priorities.
including:
AI for Business Strategy,
AI for Customer Experience &
Product Mgt & Strategy.
1 / AI for Business Strategy Certificate - Massachusetts Institute of Technology
We are exploring and creating new opportunities to integrate AI in business through workshops and group learning, while being mindful of its economic and societal effects.
2 / Adaptive Strategy Execution Program Certificate - Furqu University
By engaging in group learning, we are cultivating future leaders who possess the skills and tools necessary to navigate complex and dynamic environments while implementing strategies effectively.
3 / Certified Customer Experience Professional CCXP
This certificate showcases proficiency in customer experience management, confirms the capability to execute effective strategies, and reflects a dedication to excellence in customer service.
what is being said.
A high achiever
who is humble, joy to work with, collaborative, and accountable.
Energetic, with laser sharp focus on her deliverables. Eva always thinks of others and shows integrity and respect in all she does.
A passionate leader, always keen to do whatever is best for the team, customers and partners.
notable employers.
Cisco
A global leader in IT, security, AI, software and networking solutions, providing products that enhance connectivity and security. Focused on innovation, Cisco transforms the digital landscape.
​
Virgin Media Business
​VMB's innovative connectivity solutions enable organisations to thrive. With high-speed internet and reliable software, products, and services, VMB enhances productivity and provides tailored support.
​​
Vodafone
A leading telecommunications company providing mobile & internet services worldwide. Committed to innovation and customer satisfaction, Vodafone connects millions, enhancing the digital experience.
​​
Cable & Wireless
​A Leading telecommunications provider, delivering innovative solutions and reliable connectivity to empower businesses and individuals.
​​
McKinsey & Company
​A management consulting firm that helps organisations tackle challenges and achieve growth through tailored solutions.
​​
Plan International
A non-governmental organisation, who advocates for children's rights and gender equality in over 75 countries. Plan empower's communities through education and health programs, ensuring every child can reach their potential.
my personal interests.
environmental conservation
Securing a sustainable future is essential for the success of our planet. Environmental conservation efforts is a crucial step toward achieving this goal.
sailing, windsurfing & paddleboarding
Escape the hustle and bustle of everyday life. There’s nothing more relaxing than being on the water.
pilates
Pilates benefits the body and mind! It helps improve flexibility, builds core strength, and enhances posture.
wild swimming
There is a theme... water, the ocean, our rivers. It's envigorating! and gosh do you feel so good after a morning dip!